Guys,
This is an outstanding issue that has been going on for a long time. It's nothing to do with me or my setup, other people have reported exactly the same behavior, and it's a known defect. The reality is that the FXCM connection to Ninjatrader basically just craps out under periods of high stress. The data feed itself just stops transmitting to NT, and the price action just freezes. This happens a number of times a day when there is high volatility and rapid price movement, as there has been the last couple of days. The same thing was happening months ago during the highly volatile sessions. It is more prevalent with CFD products than currencies.
I am not saying that this is actually NT's fault. In fact, it could be FXCM. However, it is still NT's responsibility to go ahead and bug FXCM and get them to fix this. All of this is just code, guys - bugs are bugs, and they are fixable. If you guys can set up a copy of NT running and connecting to FXCM for trading tomorrow and Friday (and next week if it's still volatile), then you should be able to see the freezing issue. Maybe you can get some more detailed information about what is going on and bug FXCM about it. They DO have the ability to keep streaming data, because their own web platform continues to work... so it's just something about the connection between their servers and your software.
Right now it's very difficult to trade when at any given moment the entire system can just freeze. Even if it is the fault of FXCM, this is making your system (NT7) look bad, so you really should want to harass FXCM into doing their part. This has been an issue for years apparently... maybe the next few volatile sessions is an opportunity to get someone to look at it more closely and re-initiate contact with FXCM about it.
This is an outstanding issue that has been going on for a long time. It's nothing to do with me or my setup, other people have reported exactly the same behavior, and it's a known defect. The reality is that the FXCM connection to Ninjatrader basically just craps out under periods of high stress. The data feed itself just stops transmitting to NT, and the price action just freezes. This happens a number of times a day when there is high volatility and rapid price movement, as there has been the last couple of days. The same thing was happening months ago during the highly volatile sessions. It is more prevalent with CFD products than currencies.
I am not saying that this is actually NT's fault. In fact, it could be FXCM. However, it is still NT's responsibility to go ahead and bug FXCM and get them to fix this. All of this is just code, guys - bugs are bugs, and they are fixable. If you guys can set up a copy of NT running and connecting to FXCM for trading tomorrow and Friday (and next week if it's still volatile), then you should be able to see the freezing issue. Maybe you can get some more detailed information about what is going on and bug FXCM about it. They DO have the ability to keep streaming data, because their own web platform continues to work... so it's just something about the connection between their servers and your software.
Right now it's very difficult to trade when at any given moment the entire system can just freeze. Even if it is the fault of FXCM, this is making your system (NT7) look bad, so you really should want to harass FXCM into doing their part. This has been an issue for years apparently... maybe the next few volatile sessions is an opportunity to get someone to look at it more closely and re-initiate contact with FXCM about it.
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