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    Charts not loading

    Charts are not loading. Tried the following: repair database, reset instruments, compile indicators, delete db/cache, download new Ninjatrader. No change. Appreciate any help.

    #2
    Hello,

    Thanks for your post.

    I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

    You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

    The log file will be named "log.20160706.txt"

    You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

    The trace file will be named "trace.20160706.txt"

    I look forward to hearing from you.
    Drew O.NinjaTrader Customer Service

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