• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

CQG not loading historial data only realtime

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    CQG not loading historial data only realtime

    Scenario:

    I have Rosenthal, Collins as my broker. I use Continuim as my data feed. I am now only getting real time data for HKFE (Hang Seng) markets and no historical data. It was working but now it isn't. CME markets are fine.

    I went to options and reset my instruments but no luck. I renamed my DB folder to try shake it loose, no luck and no change. I am on build 31 of Ninja.

    This has happened before but usually came right but now it isn't.

    Any suggestions?
    Last edited by ct; 07-12-2016, 10:48 AM.

    #2
    ct,
    Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.
    You can do this by going to the Control Center-> Help-> Mail to Platform Support.
    Please reference the following in the email body: ATTN RyanM
    http://ninjatrader.com/support/forum...ad.php?t=87222
    Ryan M.NinjaTrader Customer Service

    Comment


      #3
      Ryan

      host mta6.am0.yahoodns.net [98.138.112.38]
      SMTP error from remote mail server after end of data:
      554 5.7.9 Message not accepted for policy reasons.

      My email was refused but the logs got uploaded to Ninja.
      Last edited by NinjaTrader_Brandon; 07-13-2016, 10:38 AM.

      Comment


        #4
        Ryan

        Did you get the logs?

        Cheers

        Comment


          #5
          Ct,
          I have received your log and trace. I will review your files and contact you with my findings.
          Ryan M.NinjaTrader Customer Service

          Comment


            #6
            Ryan
            .
            I did contact RCG and they said talk to you. That didn't leave me many options.

            Comment


              #7
              ct,
              Can you please provide me with the instrument names you are trying to receive data for so I may test them on my end?
              Ryan M.NinjaTrader Customer Service

              Comment


                #8
                Ryan


                HSI, MSI, HHI. I can get the realtime just not the historical data so I seem to be authorized.

                Comment


                  #9
                  Hello,
                  Thank you for your response. You will receive live data for these instruments however the historical data servers from NinjaTrader do not have historical data for these instruments.
                  Ryan M.NinjaTrader Customer Service

                  Comment


                    #10
                    2 years on and I am having the same issue. CQG do provide the historical data but it seems NT7 cannot 'read' this or store it. Is this still the case, as I get live data through fine for MSI, HHI and HSI but can't pull up data from before I 'connect' or previous days / weeks making trading this via NT7 almost impossible. Other charting programs with the same data feed have no issues so this is a NT7 limitation.

                    Questions:

                    1. Is this also an issue on NT8?
                    2. Any resolution planned? Why would you 'block' historical data which renders the whole product useless really?

                    Thank you.

                    Comment


                      #11
                      I am not sure what your mean when you say "CQG do provide the historical data but it seems NT7 cannot 'read' this or store it", however, I can confirm that CQG does not provide historical data to NinjaTrader. NinjaTrader is not 'blocking' their historical data. If you heard this from CQG, perhaps they're referring to the historical data being available on their platform, however, they do not provide access to this data when connecting to a third party application like NinjaTrader.

                      Since CQG only provides real-time data to NinjaTrader, the NinjaTrader historical data servers record and provide historical data for the most popular futures and forex instruments. MSI, HHI, and HSI are instruments that our servers do not actively record and provide historical data for. I'll add your vote to the active feature request for these instruments to be added to our historical data servers. Note that if any changes are made, it is likely the change will only be made to NinjaTrader 8 as NinjaTrader 8 is our flagship model. NinjaTrader 7 will continue to receive critical maintenance updates only.
                      1. NinjaTrader 8's historical data servers all do not record these three specific instruments
                      2. There is no 'resolution' planned other than tracking interest from users like you in the feature request SFT-2769
                      Last edited by NinjaTrader_PatrickG; 10-12-2018, 07:11 AM.
                      Patrick G.NinjaTrader Customer Service

                      Comment


                        #12
                        Hi Patrick,

                        Thanks for the detailed reply - this additional information makes sense now. Yes, please do add my interest to this feature as without it I do not see how anyone can properly trade the HKFE products. There does also seem to have been a lot of interest in these products as they suit US based traders that have day-jobs, the markets being open in the US evenings, so hopefully there will be a lot of future interest and NT8 will start to record :-)

                        Thanks again for the clear explanation - much appreciated.

                        TheBoy.

                        Comment

                        Latest Posts

                        Collapse

                        Topics Statistics Last Post
                        Started by rickyblah12, Today, 08:17 PM
                        0 responses
                        5 views
                        0 likes
                        Last Post rickyblah12  
                        Started by mrlucky1x, Today, 08:07 PM
                        0 responses
                        2 views
                        0 likes
                        Last Post mrlucky1x  
                        Started by uday12, Today, 07:21 PM
                        0 responses
                        3 views
                        0 likes
                        Last Post uday12
                        by uday12
                         
                        Started by voltlon, Today, 05:18 PM
                        0 responses
                        6 views
                        0 likes
                        Last Post voltlon
                        by voltlon
                         
                        Started by Bobisam, Today, 04:57 PM
                        0 responses
                        8 views
                        0 likes
                        Last Post Bobisam
                        by Bobisam
                         
                        Working...
                        X