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Getting fills outside bid/ask

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  • NinjaTrader_ChelseaB
    replied
    Hi Jabbar,

    Thanks for taking that step and syncing the clock.

    I'd like to investigate your log and trace files.

    Please send an email to platformsupport [at] ninjatrader [dot] com.
    In the email please include this forum link.

    Leave a comment:


  • Jabbar
    replied
    So after I updated the clock yesterday it seemed fine. Today it did it again.Uploaded a pic.
    Attached Files

    Leave a comment:


  • Jabbar
    replied
    Ok, got it updated. Thanks

    Leave a comment:


  • NinjaTrader_ChelseaB
    replied
    Hello Jabbar,

    The most common reason for manually placed trades appearing outside of the bar when placing live orders, is due to the PC Clock not being in sync with internet time.

    Please use the steps below to change your Time Zone and sync the PC clock, note to set the server to time.nist.gov.

    To sync the PC clock:
    • Right-click the clock in the lower right corner of your desktop
    • Select Adjust date/time
    • Click on Internet Time tab
    • In the Server: drop-down select time.nist.gov
    • Click Update
    • If the message that appears says successful your PC clock should now be updated
    • If not, select a different server from the Server: drop-down and try again (repeat until one of the servers is successful)


    http://mintywhite.com/windows-7/7mai...t-time-how-to/

    After updating the PC clock, please restart NinjaTrader, then right-click the chart and select Reload All Historical Data.

    After this please let me know if this has not resolved the issue with any new orders.

    Leave a comment:


  • Jabbar
    replied
    Hi,
    They're live and manual trades, was using ATM strategy. Come to think of it, I did move my profit target if that helps.

    Leave a comment:


  • NinjaTrader_ChelseaB
    replied
    Hello Jabbar,

    Are these manual trades or trades made by a NinjaScript Strategy?

    If manual trades, was the chart reloaded after the trade was made?

    If made by a strategy, were these trades made in real-time or historically?

    If made historically, what is the fill type selected in the strategy parameters?

    Leave a comment:


  • Jabbar
    started a topic Getting fills outside bid/ask

    Getting fills outside bid/ask

    I attached a screenshot to show you exactly what I'm talking about. I have no clue what causes the issue. They seem to be completely random. At least it's always a winner though

    Thanks
    Attached Files

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