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Impossible to open a CAC40 chart

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    Impossible to open a CAC40 chart

    Hello,

    I have a probleme.

    I can open a chart of the future of cac40 with NT (i use zenfire connexion). When i try to do it a chart open but there is nothing on it.

    May be it's because i delete this future in the instrument manager (at the moment to change 06 contract to 07 contract)

    I try to fix this problème by installing the lat version of NT (6.5.1000.4) and try to repair the database by the menu option - misc - repair db but i have no success.

    Can you help me please?

    Thanks.

    #2
    There is no CAC40 07-08 expiry. There only is a CAC40 06-08 and a CAC40 09-08 contract, since the CAC40 rolls every 3 months.
    DierkNinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_Dierk View Post
      There is no CAC40 07-08 expiry. There only is a CAC40 06-08 and a CAC40 09-08 contract, since the CAC40 rolls every 3 months.

      Thanks to answer me with this rapidity.

      07-08 contrat exist for the future CAC40 and it rolls every months.

      For test I just try to open a chart with the contract of 09-08 and i have the same problem, the chart open but there is nothing on it.

      Best regards.

      Comment


        #4
        Please try these settings in the Instrument Manager for your CAC40.
        Attached Files
        Josh P.NinjaTrader Customer Service

        Comment


          #5
          >> 07-08 contrat exist for the future CAC40 and it rolls every months.
          My apologies, you are right. Please try this:
          - Tools->Options->Misc->Reset instruments
          - restart NT
          DierkNinjaTrader Customer Service

          Comment


            #6
            Thanks a lot ... it work now.

            In the same way congratulations for this great soft ;-)

            Comment


              #7
              Thanks. You're welcome.
              DierkNinjaTrader Customer Service

              Comment


                #8
                Originally posted by NinjaTrader_Dierk View Post
                Thanks. You're welcome.
                Oups there is somehing i can't understand and i need your help please.

                I have 2 computers ... i use NT on this 2 computeurs and this problème was on the 2... this opération resolve my problème only on one of them.

                I see something, at the "log" menu, i have this message:

                " Instrument "CAC40 07-08" is not supported.

                What i have done without success:

                - Uninstall NT
                - Install last version
                - Reload historical data
                - Reset instrument
                - Repair DB
                - Check parameters of Josh (correct)

                What else can i do?

                One more time, thanks for the quality of your support desk

                Comment


                  #9
                  Try if adding "CAC40 07-08" to your default instrument list in instrument manager makes a difference
                  DierkNinjaTrader Customer Service

                  Comment


                    #10
                    it was already in this list:

                    I just try to remove and replace it without success.

                    thanks

                    Comment


                      #11
                      >> Instrument "CAC40 07-08" is not supported.

                      When exactly do you get this message in your logs?
                      DierkNinjaTrader Customer Service

                      Comment


                        #12
                        Originally posted by NinjaTrader_Dierk View Post
                        >> Instrument "CAC40 07-08" is not supported.

                        When exactly do you get this message in your logs?
                        I don't now, i just see it this morning

                        Comment


                          #13
                          Please try this:
                          - Tools->Instrument manager
                          - find any occurance of CAC40 and delete it
                          - Tools->Options->Misc->Reset instruments
                          - Restart NT

                          If issue persists, then you need to delete your DB file <my documents>/NinjaTrader6.5/db/NinjaTrader.mdb. Note: you will loose all your historical trade and chart data.
                          DierkNinjaTrader Customer Service

                          Comment


                            #14
                            I have lost all my data but it works now...

                            Thanks

                            Originally posted by NinjaTrader_Dierk View Post
                            Please try this:
                            - Tools->Instrument manager
                            - find any occurance of CAC40 and delete it
                            - Tools->Options->Misc->Reset instruments
                            - Restart NT

                            If issue persists, then you need to delete your DB file <my documents>/NinjaTrader6.5/db/NinjaTrader.mdb. Note: you will loose all your historical trade and chart data.

                            Comment


                              #15
                              Hello,

                              The probleme is now appeared again.

                              Each month, when I change contract (08.08 to 09.08 for example) this problème come back.

                              I try all you told me next month but this time it didn't fix my problème.

                              Can you help me?

                              Comment

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