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Partner 728x90

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Impossible to open a CAC40 chart

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    #16
    Hello,

    Thank you for your post.


    Are you still using CAC40? If so please follow Dierks instructions below to delete it.

    If not, please tell me what contract and expire you are using. Also, are you getting any errors in the log tab?
    DenNinjaTrader Customer Service

    Comment


      #17
      Originally posted by NinjaTrader_Ben View Post
      Hello,

      Thank you for your post.


      Are you still using CAC40? If so please follow Dierks instructions below to delete it.

      If not, please tell me what contract and expire you are using. Also, are you getting any errors in the log tab?
      Hello,

      Thank you for the rapidity of the answer.

      Yes the trouble is for the future CAC40.

      I have done all dierks instructions without success. I'm using contract cac40 09-08 and in the log tab i've got the message:

      " Instrument CAC40 09-08 is not supported"

      What else can I do?

      Great thanks.

      Comment


        #18
        Hi Serval,
        Check case Matif in "exchanges" maybe it could help.
        bye

        Comment


          #19
          hi primoto,

          I just try , but it change nothing ... the chart is "blank"

          Thanks

          Comment


            #20
            Hi Serval,

            Please send an e-mail to support at NinjaTrader dot com so we can resolve your inquiry.
            MichaelNinjaTrader Customer Service

            Comment


              #21
              i try to mail [email protected] and [email protected].

              But i have this message from NT:

              http://www.casimages.com/img.php?i=0...2441192107.jpg

              You want me to whrite directly from my mail box?

              Thanks

              Comment


                #22
                Hi,

                Yes, please send an e-mail directly from your mail box.
                MichaelNinjaTrader Customer Service

                Comment


                  #23
                  it's done .

                  thanks

                  Comment


                    #24
                    Hello,

                    I find an issue. It's a little extreme but it works now.

                    What i do:

                    1) Uninstall NT
                    2) Erase the folder "document and setting - Ninja Trader"
                    3) Reboot
                    4) Install NT

                    One question if i have the problème next month ... is it possible to made a backup of the templates? if yes how can i do?

                    Thanks for the help.

                    Comment


                      #25
                      Please see the Backup Tool available through the File menu.
                      Josh P.NinjaTrader Customer Service

                      Comment


                        #26
                        oups ... sorry for this stupid question ;-)

                        Have a good day

                        Comment

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