No fresh datas from zenfire live

[max-td]

Hello,
i need help - it so often in the morning that i have probs to get datas in my charts from my zenfire-connection - i tried every system of opening my workspace(workspace @ first / connect @ first / open ninja with workspace /
open ninja with default workspace .... ) i dont know what i am doing wrong.
If i open the workspace before connecting - everything is fine - historic datas from last week are on my PC - all charts opened well - so the workspaces are allright.
Maybe you have kind of a checklist what to look for (ninja + windows)
Badest thing is that it works most of the times after trying it 5 times (open/close/reboote and so on ...)
And somtimes it works with the first try - no more ideas here ....

Edit again 11.30h german time - after 2 hours doing + trying now i got my charts filled - but this could not stay like this.

max-td

[NinjaTrader_Jason]

Hello max-td,

Am I correct in understanding the issue only occurs when you connect to your data feed first and open your workspace second?

Does this occur with only one workspace or multiple workspaces?

[max-td]

its happening in all opening-way.
i havnt find a rule when its happening or when not.

its in all workspaces.

i can send you the logfile from today to see the way it was today
- if this is helpful.

[NinjaTrader_Jason]

Could you please send me your log and trace files to "support AT ninjatrader DOT com" and reference this post.

You can find these files at the following locations:

Start Menu--> My Documents--> NinjaTrader 6.5--> Log--> log.20080707 for today. (log.yyyymmdd for any other date)

Start Menu--> My Documents--> NinjaTrader 6.5--> Trace--> trace.20080707 for today. (trace.yyyymmdd for any other date)

[NinjaTrader_Dierk]

Please double check you are on latest 6.5.1000.4

[max-td]

i am !
btw. - its not a new thing - it also was like this @ the previous ninja-versions - but only sometimes and somtimes not - then not for weeks - now again - heavyly today- took 2 hours before loading - look at the traces - cant explain something - never + nothing at all has been changed on my pc-machine.
And always suddenly it was ok -
wtihout making any changes at the worksapces or somewhere else - didnt need to rebuild them they where ok + work.
max-td

[NinjaTrader_Dierk]

Sorry, I don't understand all the details of your post. What do you mean by "took 2 hours before loading". Are you saying you connected and then it took 2 hours until the charts populated?

[max-td]

i am in contact with jason. he has the tracefiles with the trouble.

i took 2 hours trying everything again + again - opening - connecting - shutdown - rebooting and so on - in different order and suddenly it works like there was nothing - dont ask why.
the connection with zenfire is always shown as "working" but the datas are charts dont get a fill - its even not possible to use the buttons "format data series" oder timetrame or reload hist. data.
a second machine also works here - www is ok - router ok - everythings fine.
Opening the workplace without connection worked fine - then when i connected - all datas where gone - the refreshed ones diddnt come in.

[max-td]

Well - tried a lot now - uninstalled Ninja - cleaned up everything - but still sometimes these troubles.
I realized now that when my workspace has opened and some charts are filled and some others dont get filled (i see all chart-template-stuff but no chart-datas inside) the feed in this chart is flowing - i see the Bid+Ask numbers running (!) but no pricebars are shown in the chart itself - funny stuff.
And sometimes at this point when i press the Ninja-close button (X) and the final pop-up comes (wanna save / cancel .......) there happens somthing and one or more charts suddenly starts loading their pricebars and are filled.
Well - i keep on reporting - maybe coming to a sulution / maybe useful for others.
I for shure i can say now that it is not the RT-Feed.
nice WE
max-td

[NinjaTrader_JoshP]

Curious. How many charts and indicators on these charts are you running? What type of charts are these and what is the lookback period on all of them?

[NinjaTrader_Dierk]

Also: Please double check you have your session settings on chart reset to default (12AM through 12AM).

[max-td]

smallest workspace 3 charts / biggest 7 charts
always only workspce one open
it could happen in the small or in the bigger ones.

3-6 indicators each ( emas/ccis/stochs)

minutes lookback 15 days
and
ticks lookback 4-5 days

cpu + RAM always OK - nothing at the limit.
and these "empty" charts dont cost a % on CPU - it goes back to 10-20%- no more bigger cpu-action then - just the "normal" usage

Yesterday it took 3 times trying to open the workspces - than everything was OK
Today - the first time opening workspaces - everything was ok

[max-td]

i looked in the tracefiles - maybe you know what this means : Gui.WorkspaceOptions.ApplicationExit
This is always shown when the openingprocess of a workspace stucks.

[NinjaTrader_Dierk]

This is traced as you exit the app.

Could you please double check as per my post #11?

[max-td]

ah ok - so this is traced when i hit the Ninja-exit-button.

My charts in the eurex workspace are set to 08:00 to 22:00 h
and in the US workspaces 15:30 to 22:00h
i never change this.