No Index data in Market Analyzer

[GeorgeW]

Hello,

I have added several indexes to the Market Analyzer but I am not getting any data for them. I do get data for ES and currency futures. Any ideas how to fix this, please?

Thank you.

[NinjaTrader_RyanM]

Hello GeorgeW,

Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference the following in the email body: ATTN RyanM http://ninjatrader.com/support/forum...ad.php?t=88063

[ajntrade]

current tf contract

Can't see any tf contract in market analyzer. Which contract is trading now?

[NinjaTrader_RyanM]

Hello ajntrade,
The current contract month for the TF instrument will be 09-16.

[ajntrade]

no data for that contract/market in a dom or market analyzer.

[NinjaTrader_RyanM]

Hello ajntrade,
Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference the following in the email body: ATTN RyanM http://ninjatrader.com/support/forum...ad.php?t=88063

[ajntrade]

Already sent that to you 30 minutes ago Ryan

[NinjaTrader_RyanM]

Hello ajntrade,
Can you please provide me the ticket number assigned to your log and trace email?

[ajntrade]

I am having my usual NT customer service experience. I sent this my trace files to you as instructed . . no response which is why I keep posting something here=I HAVE NOT RECEIVED ANY TICKET NUMBER OR ANY CONTACT DIRECTLY FROM SUPPORT.

[ajntrade]

Ok . .well I guess this will be like my previous experiences . . a response in 8 hours.

[ajntrade]

Still no reply or email with a ticket number or any response from support.

[NinjaTrader_RyanM]

Hello ajntrade,
Can you please provide me with your email by sending me a personal message? You can do this by clicking on my Forum name and selecting "Send a private message to...."