NT7 Frozen

[Dolfan]

This morning I have been trying to run some market replay scenarios but NT7 keeps freezing up on me. Essentially I will download one day of data (today's data) then connect to market replay. Afterwards I cannot manipulate any of the windows. I can change from control center to market analyzer to charts to output windows but I cannot do anything to any of these windows once active. Output window displays no errors. Do I need to reinstall NT7?

Best regards,

Dolfan

PS. Already tried rebooting the machine several times.

[NinjaTrader_Brandon]

Hello Dolfan,
Thanks for your post.
Please send us your log and trace files to look further into this.
You can do this by going to Help> Mail to platform support
In the message include a link to this forum topic.

[Dolfan]

Attempting to send files but as usual, it seems like it is locked up before eventually sending something. Let me know if you receive the files, or not.

Best regards,

Dolfan

[NinjaTrader_Brandon]

Hello Dolfan,
Thanks for your reply.
Please write into platformsupport[at]ninjatrader[dot]com with your inquiry and we will provide other steps for to get the files to us.

[Dolfan]

This message at the end of the trace file

2016-08-24 14:09:08:687 Gui.Mail.OnSend1: System.IndexOutOfRangeException: Index was outside the bounds of the array.
at NinjaTrader.Cbi.Ftp.ReadLine()
at NinjaTrader.Cbi.Ftp.ReadLine()
at NinjaTrader.Cbi.Ftp.ReadLine()
at NinjaTrader.Cbi.Ftp.ReadLine()
at NinjaTrader.Cbi.Ftp.ReadReply()
at NinjaTrader.Cbi.Ftp.Upload(String fileName, Boolean resume)
at NinjaTrader.Cbi.Ftp.Upload(String fileName)
at NinjaTrader.Gui.Mail.OnSend(Object sender, EventArgs e)

[NinjaTrader_Brandon]

Hello Dolfan,
Thanks for your reply.
As a test, please take the following steps to force NinjaTrader to start without your saved workspace. You will have the option to reopen these after our tests.

• Shut down NinjaTrader
  
• Navigate to (My) Documents\NinjaTrader 7\workspaces
  
• Delete the file named "_Workspaces.XML". DO NOT delete the 'workspaces' folder - only delete the '_Workspaces.XML' file within the 'workspaces' folder
  
• After deleting this file, restart NinjaTrader which should startup without any workspaces.
  
• Once NinjaTrader has started on just the control center, please open a new chart with no custom bar types/indicators/templates and test for issues.
  
• *Please note this will not delete your workspace however the new blank workspace will be named Untitled1. If you have a workspace already named Untitled1 however you will not want to save the workspace when exiting NinjaTrader, otherwise it will overwrite it.

If there are no issues on this new workspace, please try opening the previous workspace by going to File--> Workspaces--> Open workspace.

If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns. I also suggest making a backup of your workspace so we can restore a backup if the issue returns.

I have provided a link below to our Help Guide that goes over backing up and restoring.

http://www.ninjatrader.com/support/helpGuides/nt7/index.html?backup__restore.htm