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Chart/NT crashes

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    Chart/NT crashes

    I have been working with my charts this morning and keep experiencing a crash with the attached error. Each time the whole of NT crashes and I then have to close TWS in order to re-connect when I re-open NT. Any ideas?

    Thanks,

    Tony
    Attached Files

    #2
    imported post

    Hi Tony,

    What version of NT and TWS are you using?

    Can you send an email from within the application under Help--> Mail to Support.

    That way log files are attached and we can start investigating.

    Vince
    Vince B.NinjaTrader Customer Service

    Comment


      #3
      imported post

      Thks Vincent - it is on its way.

      Comment


        #4
        imported post

        As recommended I re-installed NT completely (losing all my templates, tick data etc in the process) but I am still getting the same crash (see first post for screen shot) several times a day. It is most frequent when I try to scroll through charts but also happens even when they are not touched. I have emailed several times but am not getting any response.

        Any suggestions much appreciated as I wish to use Ninja charts seriously in my trading but this is not viable if I am constantly in fear of a complete crash of the trading platform.

        Many thanks,

        Tony

        Comment


          #5
          imported post

          Hi Tony,

          When have you send your last email and what is the email address you used? I have not seen anything coming in.

          Vince
          Vince B.NinjaTrader Customer Service

          Comment


            #6
            imported post

            Vincent wrote:
            Hi Tony,

            When have you send your last email and what is the email address you used? I have not seen anything coming in.

            Vince
            Last was on the 23rd from [email protected] to [email protected]. I'll send it again now. Thks.

            Comment


              #7
              imported post

              Thanks Tony,

              Received your email and replied to it.

              Vince
              Vince B.NinjaTrader Customer Service

              Comment

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