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E-mail from tradestation does not work

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    E-mail from tradestation does not work

    Dear NinjaTrader Support,

    I have setup Ninjatrader 6.5 (the latest) with MTBtrading for the data feed. I am running strategy in tradestation. I have the e-mail setup and the test works.
    When a signal is generated in tradestation there is no trade triggered in NinjaTrader.
    Please could you explain what could be the problem.

    Thank you.

    #2
    Please check you order handling options:

    http://www.ninjatrader-support.com/H...ngOptions.html
    JessicaNinjaTrader Customer Service

    Comment


      #3
      Order handling option is set to:

      "Submit market order on TS fill"

      Is this correct?

      Please not that I can send a test message and it is received by NT. However, there is no trade e-mail sent to NT went the order appears in trade manager in TS

      Thanks

      Comment


        #4
        If you repeat the test does it still get through?

        I would review the setup as that option should work.
        JessicaNinjaTrader Customer Service

        Comment


          #5
          Hi,

          No, orders do not get thru after I repeat the steps.
          Is there a way to trace the e-mail that is sent (if any)?
          Any suggestions?

          Thanks

          Comment


            #6
            Have you enabled the Automated Trading Interface via File-->AT Interface within the Control Center window?
            JessicaNinjaTrader Customer Service

            Comment


              #7
              Please explain "via file" where do I set this?
              I do have the AT turned on (Menu: File / AT interface)

              Thanks,

              Comment


                #8
                That is correct then.

                I suspect that you do NOT have your workspace naming correct in TradeStation. I would review that section of the Help Guide.
                RayNinjaTrader Customer Service

                Comment


                  #9
                  The workspace is named: NinjaTrader

                  Is that correct? and if yes, any suggestions?

                  Thanks

                  Comment


                    #10
                    Yes, that is correct. Then something in your set up is not correct and you would have to review the set up instructions from the Help Guide yet once again. I realize you have done this likely several times but the answer lies there. Another thing you can check is your Log tab after a TS signal is generated. Do you see any type of entry/error message in the log tab?
                    RayNinjaTrader Customer Service

                    Comment


                      #11
                      Nothing shows up in the log.

                      Except when a test message is sent, that is in the log.

                      When the system runs and signals are generated nothing shows in the log.

                      Comment


                        #12
                        I believe the workspace must be named NinjaTrader; with the semicolon.
                        Josh P.NinjaTrader Customer Service

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