E-mail from tradestation does not work

[callan300]

Dear NinjaTrader Support,

I have setup Ninjatrader 6.5 (the latest) with MTBtrading for the data feed. I am running strategy in tradestation. I have the e-mail setup and the test works.
When a signal is generated in tradestation there is no trade triggered in NinjaTrader.
Please could you explain what could be the problem.

Thank you.

[NinjaTrader_Jessica]

Please check you order handling options:

http://www.ninjatrader-support.com/HelpGuideV6/OrderHandlingOptions.html

[callan300]

Order handling option is set to:

"Submit market order on TS fill"

Is this correct?

Please not that I can send a test message and it is received by NT. However, there is no trade e-mail sent to NT went the order appears in trade manager in TS

Thanks

[NinjaTrader_Jessica]

If you repeat the test does it still get through?

I would review the setup as that option should work.

[callan300]

Hi,

No, orders do not get thru after I repeat the steps.
Is there a way to trace the e-mail that is sent (if any)?
Any suggestions?

Thanks

[NinjaTrader_Jessica]

Have you enabled the Automated Trading Interface via File-->AT Interface within the Control Center window?

[callan300]

Please explain "via file" where do I set this?
I do have the AT turned on (Menu: File / AT interface)

Thanks,

[NinjaTrader_Ray]

That is correct then.

I suspect that you do NOT have your workspace naming correct in TradeStation. I would review that section of the Help Guide.

[callan300]

The workspace is named: NinjaTrader

Is that correct? and if yes, any suggestions?

Thanks

[NinjaTrader_Ray]

Yes, that is correct. Then something in your set up is not correct and you would have to review the set up instructions from the Help Guide yet once again. I realize you have done this likely several times but the answer lies there. Another thing you can check is your Log tab after a TS signal is generated. Do you see any type of entry/error message in the log tab?

[callan300]

Nothing shows up in the log.

Except when a test message is sent, that is in the log.

When the system runs and signals are generated nothing shows in the log.

[NinjaTrader_JoshP]

I believe the workspace must be named NinjaTrader; with the semicolon.