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ES Futures contract stops updating volume chart

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    ES Futures contract stops updating volume chart

    HI

    Am running volume intraday charts on ESZ16 when I first open the charts it works correctly but after a period of time it stops updating the chart. I have closed down refreshed and reopened the charts from scratch several times and the problem reoccurs.

    I am also running 6EU16 at same time and this runs fine.

    I have ran this combination for months without a hitch.

    Please advise

    #2
    Hello buswhiz,

    Thank you for your post,

    The first thing I would recommend doing is exiting NinjaTrader and restarting your modem/router.

    If you have an antivirus/firewall installed you will want to add NinjaTrader to it's exceptions list.

    As a test, please take the following steps to force NinjaTrader to start without your saved workspace. You will have the option to reopen these after our tests.

    Shut down NinjaTrader

    Navigate to (My) Documents\NinjaTrader 7\workspaces

    Delete the file named "_Workspaces.XML". DO NOT delete the 'workspaces' folder - only delete the '_Workspaces.XML' file within the 'workspaces' folder

    After deleting this file, restart NinjaTrader which should startup without any workspaces.

    Once NinjaTrader has started on just the control center, please open a new chart with no custom bar types/indicators/templates and test for issues.

    *Please note this will not delete your workspace however the new blank workspace will be named Untitled1. If you have a workspace already named Untitled1 however you will not want to save the workspace when exiting NinjaTrader, otherwise it will overwrite it.
    If there are no issues on this new workspace, please try opening the previous workspace by going to File--> Workspaces--> Open workspace.

    If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns. I also suggest making a backup of your workspace so we can restore a backup if the issue returns.

    I have provided a link below to our Help Guide that goes over backing up and restoring.

    http://www.ninjatrader.com/support/h...p__restore.htm
    Eric B.NinjaTrader Customer Service

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