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Kinetick NO LIVE DATA in CL SI GC ZB etc

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    Kinetick NO LIVE DATA in CL SI GC ZB etc

    So frustrated Help?
    I've subscribed to Globex the full nelson so I should be able to chart all of the above. My secondary provider and broker is Interactive Brokers. Though I am signed onto Kinetick currently as my primary and IB secondary, I am still receiving no data from Nymex Specifically thought it is in the Globex package. I am trying to create Renko Charts and Tick charts which I cannot do with IB alone. Now I can only see the ES and nothing else.

    It says my non pro fees have been verified and I have gone through and chosen the full whammy.

    Would love to speak with a human but will muddle through with a written response.

    Please?

    #2
    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Mail to Platform Support.

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: ##REQUESTID## 1579302

    Please also include a link to this forum ticket in your message.
    Patrick G.NinjaTrader Customer Service

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