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NinjaTrader
Add connection button won´t work
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Add connection button won´t work
Hello, I installed ninjatrader 7 and tried to setup a new connection but my add button is not working, click but nothing happens.
Thank you for your helpTags: None
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A basic uninstall and reinstall should resolve (this will not affect your custom files and settings):
Close all running applications.
Make sure NinjaTrader is closed from the Windows Task Manager:
* Press CTRL + ALT + DEL on your keyboard > Start Task Manager...
* Processes tab
* Locate and highlight "NinjaTrader.exe" > Click "End Process"
Then from the Start menu select --> Control Panel --> Add and Remove Programs or Programs and Features
From Add and Remove Programs select NinjaTrader 7 and click Remove.
Navigate to the following folders and delete any "NinjaTrader 7" folders located here:
C:\Program Files (x86)\
or
C:\Program Files\
Once these steps are completed, download and install NinjaTrader from the link below:
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Originally posted by NinjaTrader_PatrickG View PostA basic uninstall and reinstall should resolve (this will not affect your custom files and settings):
Close all running applications.
Make sure NinjaTrader is closed from the Windows Task Manager:
* Press CTRL + ALT + DEL on your keyboard > Start Task Manager...
* Processes tab
* Locate and highlight "NinjaTrader.exe" > Click "End Process"
Then from the Start menu select --> Control Panel --> Add and Remove Programs or Programs and Features
From Add and Remove Programs select NinjaTrader 7 and click Remove.
Navigate to the following folders and delete any "NinjaTrader 7" folders located here:
C:\Program Files (x86)\
or
C:\Program Files\
Once these steps are completed, download and install NinjaTrader from the link below:
http://www.ninjatrader.com/download-registration.php
I followed all the steps you mentioned but unfortunately I still have the same issue
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Please write in to PlatformSupport[AT]NinjaTrader[DOT]com with your log and trace files. Please be sure to include a link to this forum post and reference ticket #1578884 ATTN Patrick G
Please follow the steps below to manually attach your log and trace files to your email
- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to your email.
- Once complete, you can delete these compressed folders.
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