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NinjaTrader
Assistance needed with connection
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Assistance needed with connection
I have a NT multi broker license and multiple accounts. I am traveling and need to add an account to my laptop. I called NTB and attempted to go through the process with them and they stated I needed to contact the support forum . Can we arrange a quick phone call to troubleshoot the issue? Please let me know how I should contact you. Thanks, DSFTags: None
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I should ad that NTB attempted to assist me and we failed. They did not simply defer the request to the support forum.
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Receiving error message.....login failed. Unspecified error has occurred. Please contact support desk.
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By the way.....This is a LIVE account and it's been over 9 hours since my original request. Please contact me ASAP.
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The best way to contact the Support Team is by direct email. Please write in to PlatformSupport[AT]NinjaTrader[DOT]com with the following information:
- Reference ticket #1579336 and include a link to this forum post
- A phone number where you can be reached
- A time window where I can call you (please include a time zone) our regular support hours are 8:30am to 6pm US Eastern, Monday through Friday.
- Shortly before our call, please launch our remote support application (TeamViewer). There are 2 ways you can do this:
Via NinjaTrader Control Center > Help > Remote Support
If you cannot start or have not downloaded NinjaTrader, please download the support application here: http://www.ninjatrader.com/support/NTSupport.exe
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