Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Assistance needed with connection
Collapse
X
-
Assistance needed with connection
I have a NT multi broker license and multiple accounts. I am traveling and need to add an account to my laptop. I called NTB and attempted to go through the process with them and they stated I needed to contact the support forum . Can we arrange a quick phone call to troubleshoot the issue? Please let me know how I should contact you. Thanks, DSFTags: None
-
I should ad that NTB attempted to assist me and we failed. They did not simply defer the request to the support forum.
-
Receiving error message.....login failed. Unspecified error has occurred. Please contact support desk.
Comment
-
By the way.....This is a LIVE account and it's been over 9 hours since my original request. Please contact me ASAP.
Comment
-
The best way to contact the Support Team is by direct email. Please write in to PlatformSupport[AT]NinjaTrader[DOT]com with the following information:
- Reference ticket #1579336 and include a link to this forum post
- A phone number where you can be reached
- A time window where I can call you (please include a time zone) our regular support hours are 8:30am to 6pm US Eastern, Monday through Friday.
- Shortly before our call, please launch our remote support application (TeamViewer). There are 2 ways you can do this:
Via NinjaTrader Control Center > Help > Remote Support
If you cannot start or have not downloaded NinjaTrader, please download the support application here: http://www.ninjatrader.com/support/NTSupport.exe
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by hdge4u, 04-29-2024, 12:23 PM
|
5 responses
28 views
0 likes
|
Last Post
by MisterTee
Today, 04:26 PM
|
||
Started by llanqui, 01-25-2024, 06:15 PM
|
9 responses
64 views
0 likes
|
Last Post
by MisterTee
Today, 04:24 PM
|
||
Started by tradingnasdaqprueba, 05-07-2024, 03:42 AM
|
16 responses
65 views
0 likes
|
Last Post Today, 04:10 PM | ||
Started by Vulgoth_t_Destroyer, 05-09-2022, 04:45 PM
|
55 responses
5,461 views
0 likes
|
Last Post
by BartMan
Today, 03:25 PM
|
||
Started by DawnTreader, 05-08-2024, 05:58 PM
|
16 responses
52 views
0 likes
|
Last Post
by DawnTreader
Today, 03:20 PM
|
Comment