• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

drawing objects disappeared

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    drawing objects disappeared

    Hello,

    I had 4 workspaces with several charts each. On each chart I had studies, notes, lines, etc.

    Today I opened NT7 and found out all drawings are notes are completely gone from all charts! Templates and indicators are still there.

    Is there a way to recover this? Why is this all lost? I am running weekly backups but I tried to restore and nothing seemed to happen.

    Any guidance out there?

    Thanks.

    #2
    Hello user1986,
    Thanks for your post
    So we can look further into this, please send us your log and trace files.
    To do this go to Help> Mail to Platform Support
    In the message include a link to this from thread.
    BrandonNinjaTrader Customer Service

    Comment


      #3
      Sent!

      Rgds

      Comment


        #4
        Have you been able to look at the information sent?

        Thanks!

        Comment


          #5
          Hello user1986,
          Thanks for your reply.
          I haven't had seen your email come in. Do you have a ticket number/did you receive a confirmation number? If not, it was likely not received and you can write into platformsupport[at]ninjatrader[dot]com, including a link to this forum topic, and we can assist further.
          BrandonNinjaTrader Customer Service

          Comment


            #6
            Now that I check my mail, I see that it seems to have been unable to send the mail to that adress... I am trying again now, please check.

            Is there an alternative way to send the information in case this fails again?

            Comment


              #7
              Hello user1986,
              Thanks for your reply.
              If it fails you can manually email us and we will provide instructions to get the files to us.
              "Hello user1986,
              Thanks for your reply.
              I haven't had seen your email come in. Do you have a ticket number/did you receive a confirmation number? If not, it was likely not received and you can write into platformsupport[at]ninjatrader[dot]com, including a link to this forum topic, and we can assist further."
              BrandonNinjaTrader Customer Service

              Comment


                #8
                Hello, I remembering solving this issue in my NT7 by increasing the time the drawings were allowed to stay in the chart before NT would automatically erase the objects (to improve performance by decreasing load). I had to do that by modding some files in the NT7 folder.

                Now that I have switched to NT8, I am wondering if this would still be necessary, or if there is any way to make objects permanent by removing the feature that automatically cleans up older objects.


                Thanks and best regards.

                Comment


                  #9
                  Hello,

                  Thank you for your post.

                  This feature no longer exists in NinjaTrader 8.

                  Please let me know if I may be of any further assistance.
                  Dennis E.NinjaTrader Customer Service

                  Comment

                  Latest Posts

                  Collapse

                  Topics Statistics Last Post
                  Started by johnnybegoode, Today, 08:11 PM
                  0 responses
                  2 views
                  0 likes
                  Last Post johnnybegoode  
                  Started by Bionian, Today, 02:47 PM
                  2 responses
                  18 views
                  0 likes
                  Last Post Bionian
                  by Bionian
                   
                  Started by RickB60, Today, 01:55 PM
                  1 response
                  11 views
                  0 likes
                  Last Post NinjaTrader_PaulH  
                  Started by filopearson, Today, 01:18 PM
                  6 responses
                  11 views
                  0 likes
                  Last Post NinjaTrader_Jesse  
                  Started by kujista, Today, 12:28 PM
                  3 responses
                  16 views
                  0 likes
                  Last Post NinjaTrader_ChelseaB  
                  Working...
                  X