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login failed kinetick

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    login failed kinetick

    Hi, I've uninstalled and reinstalled NT7 and now kinetick won't login. I've re added my username and password to the account connection and I get "login failed, Invalid user name or password". I've re entered the username and pass word several times with no change.
    Thanks

    #2
    Hello Stem1,

    Please send an email to platformsupport [at] ninjatrader [dot] com.

    We can schedule a call during our normal support hours to assist.
    (Mon - Fri 8:30 AM to 6:00 PM Eastern)
    Chelsea B.NinjaTrader Customer Service

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