Problem with expiry

[neo-13]

Hello,
In the instrument manager, there are 2 parts:
1/ on rigth, where we can find or add any stocks, future and so on
2/ on left the instruments by list.
I try to add a stock from the right to the left, for this:
1/ I choose my stock
2/ I click on the arrow for add to the list
and the error message is: you must to choose an expiry
And the expiry combo is not available and more there is no expiry for a stock!!!

Where come from the problem please?
Thanks in advance.

[NinjaTrader_ChelseaB]

Hello neo-13,

Can you post a screenshot of the Instrument Manger showing the instrument selected that you are trying to add to the instrument list?

To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.

Click here for instructions

Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screen shot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.

Click here for detailed instruction

[neo-13]

hi,
the screenshot that you asked me.
If I click on the arrow to add the stock in the default list or other the message is:
"You must to choose an expiry" and the combo is unavalaible and stock don't have a expiry.

Thanks

[NinjaTrader_Jason]

Hello neo-13,

Thank you for posting the screenshot.

Can you please disconnect all connections at Control Center-->File-->Disconnect. Go to Control Center-->Tools-->Options-->Data-tab and click Reset Instruments. Once finished, please restart NinjaTrader and check if the issue remains.

If the error is still reported while you have a stock instrument selected, please send me your log and trace files so I can investigate. Go to Control Center-->Help-->Mail to Platform Support in NinjaTrader. Put 'Att Jason, Problem with expiry' in the subject field and enable 'Log and trace files'.