I receive the follow error when attempting to load chart data using Kinetick "Error on loading historical data (20013)." I've been using this connection for a while now, and didn't have any trouble until today.
When I use my backup connection (Interactive Brokers), NT does not produce the error.
I've tried a couple solutions mentioned in other threads, including:
-Deleting the connection, repairing the DB, recreating the connection.
-Deleting the cache, deleting the connection, resetting the instruments, recreating the connection.
Are there any additional suggestions for fixing this problem? Is this a Kinetick-side issue as opposed to a platform one?
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