Can not reach CQG orders through Ninja Trader

[BottomShark77]

Can not reach AMP/CQG orders through Ninja Trader

Using the IP address NT game me (208.48.16.200) it looks like it can reach that address but says it is destination unreachable. But when I tracert the final destination (4.15.85.194) it goes there okay. Anyone here at NT have this problem before? Thanks.

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\versi>tracert 208.48.16.200

Tracing route to 208.48.16.200 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 20 ms 20 ms 19 ms 63.231.10.66
3 19 ms 20 ms 19 ms tukw-agw1.inet.qwest.net [71.217.186.9]
4 20 ms 20 ms 20 ms 67.14.41.190
5 * * * Request timed out.
6 * * * Request timed out.
7 * * 4.15.85.194 reports: Destination net unreachable.

Trace complete.

C:\Users\versi> tracert 4.15.85.194

Tracing route to 4.15.85.194 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 20 ms 20 ms 19 ms 63.231.10.66
3 19 ms 19 ms 19 ms 71.217.186.9
4 19 ms 19 ms 20 ms 67.14.41.190
5 * * * Request timed out.
6 * * * Request timed out.
7 71 ms 70 ms 70 ms 4.15.85.194

Trace complete.

[BottomShark77]

Using a reverse IP lookup this is what I get:

IP Address:
208.48.16.200
[IP Blacklist Check]
Reverse DNS:
** server can't find 200.16.48.208.in-addr.arpa: SERVFAIL
Hostname:
208.48.16.200

[BottomShark77]

Using a reverse IP lookup this is what I get:

IP Address:
208.48.16.200
[IP Blacklist Check]
Reverse DNS:
** server can't find 200.16.48.208.in-addr.arpa: SERVFAIL
Hostname:
208.48.16.200

Ooops. I also got this:


Continent:
North America (NA)
Country:
United States ** (US)
Capital:
Washington
State:
Unknown
City Location:
Unknown
ISP:
Level 3 Communications
Organization:
CQG
AS Number:
AS25765 CQG, Inc.


Time Zone:
America/North_Dakota/Center
Local Time:
12:26:25
Timezone GMT offset:
-21600
Sunrise / Sunset:
07:33 / 17:12

[NinjaTrader_PatrickG]

I'd like to look into your log and trace files and also test your connection on my end.

You can send me your files by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 1616915 ATTN Patrick G

[BottomShark77]

I'd like to look into your log and trace files and also test your connection on my end.

You can send me your files by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 1616915 ATTN Patrick G

Files coming your direction! (I hope I did it right).

[NinjaTrader_PatrickG]

Unfortunately I have not yet received your files.

Please write into PlatformSupport[AT]NinjaTrader[DOT]com and include a link to this forum post and "1616915 ATTN Patrick G.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.