Problem with "CLOSE" button on Chart Trader

[Greenmoney21]

Hi,

I'm using Live License, version 6.5.1000.5.

I've place an order via Chart Trader with ATM (for profit target and stop lost order).

My order got filled, and both of targets are pending on the chart which is great

After watching the market i've decided to take my profit first before my actually profit target set by ATM, so i hit the "CLOSE" button on the chart trader, it remove both of my ATM orders, but i'm still in a open position, so i decided to hit again the "CLOSE" button again , my position were close, but it open a new positions again. So i hit the "CLOSE" button again to exit the unwanted positions. The gap between first hit and the second hit on the "CLOSE" button was 10 seconds. This was live account with gain.

So my position was still open up to 10 seconds after hitting the "CLOSE" button.

Can you guys make this close button to close the position ASAP and not take new trade?

Thanks

[NinjaTrader_VinceB]

It should close your position.

Can you please send us your log so we can take a look to see what happened.

You can find the log here: My Documents--> NinjaTrader 6.5--> Log--> log.20080729 (for today)

Please send it to support at ninjatrader dot com and refer to this post.

[Greenmoney21]

Hi,

I've already email to support at ninjatrader dot com.

Thanks

It should close your position.

Can you please send us your log so we can take a look to see what happened.

You can find the log here: My Documents--> NinjaTrader 6.5--> Log--> log.20080729 (for today)

Please send it to support at ninjatrader dot com and refer to this post.

[Greenmoney21]

Hi,

Any updates on this problem?

Thanks

Hi,

I've already email to support at ninjatrader dot com.

Thanks

[NinjaTrader_VinceB]

Hi,

Under what name have you sent your log?


Otherwise please resend it and put 'For Vince' in the subject. I will look for your first email then as well.

[Greenmoney21]

Hi,

I got a reply 2 days ago from "

Hello,
Thank you for your note.
I will investigate your log file to see what happened. As soon as I am finished investigating, I will send you a note with the outcome.

Sincerely,
Jason Hilling
NinjaTrader Customer Service "


Do i still need to resent the log file?

Hi,

Under what name have you sent your log?


Otherwise please resend it and put 'For Vince' in the subject. I will look for your first email then as well.

[NinjaTrader_Jason]

Hello MoneyMate8,

I am working with Development on your issue.

You will receive a response from me a little later today.

[Greenmoney21]

Hi,

Thank you for your reply.

Looking forward for your solutions.

Thanks

Hello MoneyMate8,

I am working with Development on your issue.

You will receive a response from me a little later today.