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Open tick not loading real-time data

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    Open tick not loading real-time data

    I use opentick to get data for the VIX. When I load up a chart, it does not update in real-time, and the log says "Market data error for instrument '^VIX Cboe': You are not entitled for realtime data". If I close the VIX chart, then reopen it, it shows the latest price but it does not update while the chart is open. I checked with opentick and I am subscribed for realtime data through them. Any ideas?

    #2
    The message clearly indicates that this is an OT entitlement issue. Please contact OT support for resolution.

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