Hi guys
My broker is Patsystems. I've noticed over the last few days that 90% of the time that I get filled on an order, the connection is lost - i.e. I can place orders and they are accepted fine but when they are filled the connection is dropped.
When the connection comes back up again a few seconds later, I can see I'm filled because the price has traded through my order but the order shows up as still working even though the market has clearly gone through it, on the DOM, in the Orders tab of the control center and of chart trader.
I have to shutdown NT and reboot to show my position correctly reflected.
The logs aren't showing anything useful, e.g.
Any ideas?
thanks
EDIT: I have had intermittent problems with my internet connection in the past, but the timing is way too coincidental - it happens at the exact moment I get filled.
My broker is Patsystems. I've noticed over the last few days that 90% of the time that I get filled on an order, the connection is lost - i.e. I can place orders and they are accepted fine but when they are filled the connection is dropped.
When the connection comes back up again a few seconds later, I can see I'm filled because the price has traded through my order but the order shows up as still working even though the market has clearly gone through it, on the DOM, in the Orders tab of the control center and of chart trader.
I have to shutdown NT and reboot to show my position correctly reflected.
The logs aren't showing anything useful, e.g.
05/04/2017 16:41 Connection Berkeley Futures: Primary connection=Connected, Price feed=Connected
05/04/2017 16:41 Connection Berkeley Futures: Primary connection=ConnectionLost, Price feed=Connected
05/04/2017 16:40 Order Order='redacted' Name='Entry' New state=Working Instrument='ES 06-17' Action=Sell Limit price=2369.75 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error=''
05/04/2017 16:40 Order Order='redacted' Name='Entry' New state=Accepted Instrument='ES 06-17' Action=Sell Limit price=2369.75 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error=''
05/04/2017 16:40 Order Order=redacted' Name='Entry' New state=PendingSubmit Instrument='ES 06-17' Action=Sell Limit price=2369.75 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error=''
05/04/2017 16:40 Order Submitting order with strategy id-'490c96932e7645ed9d3949d79d67b4b1' (Ticks)
05/04/2017 16:40 Order Submitting order by chart trader direct entry
05/04/2017 16:41 Connection Berkeley Futures: Primary connection=ConnectionLost, Price feed=Connected
05/04/2017 16:40 Order Order='redacted' Name='Entry' New state=Working Instrument='ES 06-17' Action=Sell Limit price=2369.75 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error=''
05/04/2017 16:40 Order Order='redacted' Name='Entry' New state=Accepted Instrument='ES 06-17' Action=Sell Limit price=2369.75 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error=''
05/04/2017 16:40 Order Order=redacted' Name='Entry' New state=PendingSubmit Instrument='ES 06-17' Action=Sell Limit price=2369.75 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error=''
05/04/2017 16:40 Order Submitting order with strategy id-'490c96932e7645ed9d3949d79d67b4b1' (Ticks)
05/04/2017 16:40 Order Submitting order by chart trader direct entry
thanks
EDIT: I have had intermittent problems with my internet connection in the past, but the timing is way too coincidental - it happens at the exact moment I get filled.
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