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Forex future missing volume

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    Forex future missing volume

    when i open all forex chart, the volume data missing from December 2016 to March 2017, please see attached

    my system is win10

    using continuum datafeed
    Attached Files

    #2
    Hello supermht,


    Thanks for your post.



    Could you please send the log and trace from your platform to look further into this inquiry.


    To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.


    Also, give a reference of this thread in the body of the email.
    Shawn B.NinjaTrader Customer Service

    Comment


      #3
      i open 6A june and september contract, same problem, attached is log file
      Attached Files

      Comment


        #4
        Hello supermht,

        Thanks for your reply.

        Thanks for the file. However, this file does not show all the activity that took place during the times you were experiencing issues. Could you please try again to send us the files using the steps in my previous post?

        I have included the steps to accomplish this below:

        Please send the log and trace from your platform to look further into this inquiry.


        To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.


        Also, give a reference of this thread in the body of the email.
        Shawn B.NinjaTrader Customer Service

        Comment


          #5
          i did, please check, thanks

          Comment


            #6
            The last email we received from your @yahoo.com email address associated with this forum username was in 2013. Can you send another email, or tell me the first part of your email address so I can search for your message?
            Patrick G.NinjaTrader Customer Service

            Comment


              #7
              sent log file

              with my email:zibencity

              Comment


                #8
                nobody help me?

                i am a life time license holder, reported forex volume problem,but..... can any of you solve this, see attachment! is it 6E daily volume.

                i sent trace and log file via gmail
                Attached Files

                Comment


                  #9
                  Hello supermht,

                  Thanks for your reply.

                  Unfortunately, we have not yet received your log and trace files.


                  So that we can assist you. Please try again to send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.


                  Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.
                  Shawn B.NinjaTrader Customer Service

                  Comment


                    #10
                    i sent many many times since i open this thread. can you tell me how to find log and trace file, so i can sent to you by email?

                    Comment


                      #11
                      i sent you email with log and trace file

                      please check email, i use gmail, name is ziben

                      Comment


                        #12
                        i clearly told you forex future data missing, please check, the chart is 6e, it is future

                        Comment


                          #13
                          problem solved

                          problem solved by Chris, thank you very much

                          Comment


                            #14
                            forex data missing again

                            all forex data missing again, no Monday data, and missing volume, please look at the volume secion in attachment, thanks
                            Attached Files
                            Last edited by supermht; 01-24-2018, 09:14 PM.

                            Comment

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