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Not connecting to IB

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    Not connecting to IB

    I have been following the connection guide for IB and NT won't connect to IB. Nothing happens after I try to connect. I just downloaded both lastest versions of NT 7.0.1000.34 and TWS 960.2g.

    #2
    Hello appolo112,

    Thank you for your post,

    What account type do you have? e.g., Individual, Financial Adviser, Linked, ect/

    In addition to the verison, please verify the Edit > Global Configuration > API Settings are setup per our connection guide as well.

    http://ninjatrader.com/ConnectionGui...nnection-Guide

    We look forward to assisting further.
    Eric B.NinjaTrader Customer Service

    Comment


      #3
      It is an individual account.

      I have followed the NT connection guide for IB to the letter and it won't connect

      Comment


        #4
        Thank you for your reply,

        Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

        Also please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

        * Open your NinjaTrader folder under Documents.
        * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
        * Send the 2 compressed folders as attachments to this email.
        * Once complete, you can delete these compressed folders.

        We look forward to assisting further.
        Eric B.NinjaTrader Customer Service

        Comment

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