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NinjaTrader
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Hello appolo112,
Thank you for your post,
What account type do you have? e.g., Individual, Financial Adviser, Linked, ect/
In addition to the verison, please verify the Edit > Global Configuration > API Settings are setup per our connection guide as well.
http://ninjatrader.com/ConnectionGui...nnection-Guide
We look forward to assisting further.Eric B.NinjaTrader Customer Service
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Thank you for your reply,
Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.
Also please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.
We look forward to assisting further.Eric B.NinjaTrader Customer Service
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