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Several Problems I can't resolve

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    Several Problems I can't resolve

    After updating this morning to latest version to use RTY.
    I have errors in my CQG log.
    Possibly unrelated but I also have a Symbol I can't identify or find in my instruments

    F.Us.CLE.M17 which gives an error.

    and also I have a Stop limit order on my dom I cannot delete.

    Thanks
    Attached Files

    #2
    JerryWar, thank you for posting to our support forum.

    The message indicates that somewhere in the platform you have the CL 06-17 contract selected which is an expired contract and therefore causing this error message. I often see older contracts held in the control center of the orders tab or in open and running workspaces. I would advise that you double check the instrument manager window to ensure that you don't have any older contracts selected. You may do this by navigating to the Control Center > Tools > Instrument Manager.

    You may close unused workspaces by navigating to the Control Center > File > Workspaces. Any workspace under Save Workspace As is an open and running workspace. Please close unused workspaces by selecting the open and running workspace, navigating back to the Control Center > File > Workspaces, and selecting Close Workspace.

    If you see the same, I would advise that you test resetting the instruments. To reset your instruments please follow the steps below.
    1. Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
    2. Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
    3. Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection


    Please let me know if you continue to see the same error message.

    In regards to the stop order that won't cancel, I'm don't see this occurring with many of our clients (if any) at the moment. I would advise that you reset the simulator.

    Resetting a simulation account will clear all historical trade data from this account. Please follow the instructions below to reset a simulation account. (This may take some time depending on the size of your database file and your system.)
    1. From the NinjaTrader Control Center window select the menu Tools> Options> Simulator
    2. Press the 'Reset' button
    3. If you do not want to lose your trade data, uncheck the 'Clear history' box (This must be left checked when wanting to remove a stuck sim order)


    If you would like us to investigate why this occurred, please provide us with your log and trace files which you may do by navigating to the Control Center > Help > Mail to Platform Support, ensuring that you write in the body of the email, "ATTN Riley, ticket number 1735739".
    Riley S.NinjaTrader Customer Service

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