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Email functions don't apear to work

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    Email functions don't apear to work

    NT 6.9 Help/Send support email does not work.
    Neither do the strategy actions.
    Did a net trace and it looks like the email server is down?
    Also ..what if I want to use another email server .. like my own perhaps.?
    How would one configure that?

    And it also hangs NT6 .. have to kill and restart
    Attached Files

    #2
    imported post

    Our email server is up and running.
    You can zip and mail trace files (<my documents>\trace) and log files (<my documents>\log) manually and attach to mail which you can send to "support AT ninjatrader DOT com".

    DierkNinjaTrader Customer Service

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      #3
      imported post

      I don't have anything to send
      was just testing the email function.

      Reason was.. I was testing strategies with email actions, and they didn't seem to work.

      Can you verify you can send email from your NT 6 008 or 9 system.


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        #4
        imported post

        Already tested per post below
        DierkNinjaTrader Customer Service

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          #5
          imported post

          I still think there is something wrong with your servers.

          I tried two different machines, neither could contact your email servers.
          I'm an network engineer by trade, so I put a packet sniffer on my raw internet connection .. ie, on the internet side of any firewalls .. Just to be sure it wasn't a firewall problem.

          I've attached the trace files, plus the NT error file.
          The trace files clearly show that your email server does not respond



          Attached Files

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            #6
            imported post

            Heres's a screen shot of the errror screen from NT
            Attached Files

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