Email functions don't apear to work

[zoltran]

NT 6.9 Help/Send support email does not work.
Neither do the strategy actions.
Did a net trace and it looks like the email server is down?
Also ..what if I want to use another email server .. like my own perhaps.?
How would one configure that?

And it also hangs NT6 .. have to kill and restart

[NinjaTrader_Dierk]

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Our email server is up and running.
You can zip and mail trace files (<my documents>\trace) and log files (<my documents>\log) manually and attach to mail which you can send to "support AT ninjatrader DOT com".

[zoltran]

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I don't have anything to send
was just testing the email function.

Reason was.. I was testing strategies with email actions, and they didn't seem to work.

Can you verify you can send email from your NT 6 008 or 9 system.

[NinjaTrader_Dierk]

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Already tested per post below

[zoltran]

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I still think there is something wrong with your servers.

I tried two different machines, neither could contact your email servers.
I'm an network engineer by trade, so I put a packet sniffer on my raw internet connection .. ie, on the internet side of any firewalls .. Just to be sure it wasn't a firewall problem.

I've attached the trace files, plus the NT error file.
The trace files clearly show that your email server does not respond

[zoltran]

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Heres's a screen shot of the errror screen from NT