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Import error

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    Import error

    I had problems with one of my customers when I tried to upgrade my product on his PC this week end.
    I get an import error with the message NinjaTrader already contains ToolBarCl ...
    I had also error messages related to duplicate methods signature ....

    I have installed lots of product upgrades on customers' PC without any problems but here I would really need remote help from your support team.

    My customer is patiently waiting ...

    Thank you !
    Last edited by blar58; 12-11-2017, 07:04 AM.

    #2
    Hello blar58,

    Likely there is an older version of a script that uses the same class names already imported on the computer.

    Remove the older script first, and the new script should be able to import.

    To remove a third party assembly package in NinjaTrader please:
    • Click Tools -> Remove NinjaScript Assembly...
    • Select the assembly to remove -> click the Remove button

    To remove open source indicators:
    • Click New -> NinjaScript Editor -> select to expand the Indicator folder
    • Right-click the indicator by name -> select Remove

    To remove an open source strategy:
    • Click New -> NinjaScript Editor -> select to expand the Strategies folder
    • Right-click the strategy by name -> select Remove


    If you would like the NinjaTrader Support staff to call and assist, please have the client send an email to platformsupport [at] ninjatrader [dot] com.
    Chelsea B.NinjaTrader Customer Service

    Comment


      #3
      Thank you ChelseaB,

      I did all your suggested actions without success

      I will ask my customer to send you an email for remote help

      Thank you !

      Comment


        #4
        Hello!

        At installation on NT8.0.11.1, on Win7 (64-bit), indicator NT8 - NinjaPriceAction, gives out a window with the Error:

        "Import failed. The NinjaScriptArchive File may contain duplicate method names that other scrips were dependent on, or be missing a required file on either your PC or in the import archive".

        Please, help to correct it.

        Cheers!
        Attached Files

        Comment


          #5
          Hello Muratello,

          Thanks for your post.

          Please write into Platform support so that we may assist you with your platform. Please send your log and trace files to PlatformSupport[at]NinjaTrader[dot]Com. Please mark the e-mail Atten:Paul and also include a link to this thread.

          Please follow the steps below to manually attach your log and trace files to your e-mail so I may investigate this matter further.

          Open your NinjaTrader folder under My Documents.
          Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
          Send the 2 compressed folders as attachments to the email.
          Once complete, you can delete these compressed folders.

          Please do not post log and trace files on the forum.
          Paul H.NinjaTrader Customer Service

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