Bar Timer freezing

[s.kinra]

Hello,
I am noticing Bar Timer freezes / pause quite often while Chart is ok, I've to press F5 key to get it working again. No network issue, feed ok, what could be the possible issue ? Anyone else also facing similar issue ?

[NinjaTrader_Marco]

Hello s.kinra,

Thanks for your post.
This can occur if your Pc clock is out of sync.

Please use the steps below to change/check your Time Zone and sync the PC clock:

• Shutdown NinjaTrader
• Right-click the clock in the lower right corner of your desktop
• Select Adjust date/time
• For Windows 10 click 'Date, Time, and regional formatting' -> Then click 'Additional date, time, and regional settings' -> then click 'Set the time and date'
• Select the 'Internet Time' tab at the top
• Set the server to time.nist.gov and then click Update.
• If the message that appears says successful your PC clock should now be updated.
• If not, select a different server from the Server: drop-down and try again (repeat until one of the servers is successful)

After updating the PC clock, please restart NinjaTrader, then right-click the chart and select Reload All Historical Data.

Please let us know if we may be of further assistance.

[s.kinra]

Hello Marco,
Thanks for quick reply, my system time is in sync, anyways I've done this already before posting here. I posted today because again today Bar Time was paused for a while until I pressed F5. This has happened with me few times earlier as well even though my system time is auto synchronized.

[NinjaTrader_Marco]

Hello,

Thank you for your reply.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2799760 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.

[s.kinra]

Hello Marco,
I've sent the mail with log & trace files.