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NinjaTrader
buy stop was not executed?
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Hello joemiller,
Thank you for writing to the support team.
Can you please send me all log and trace files. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Attn ChrisL, <link to this forum post>' in the subject field and enable 'Log and trace files'.
I will update this post with my findings.
I look forward to assisting further.Chris L.NinjaTrader Customer Service
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Hello joemiller,
I am sorry but I never received the files. Please try to send them manually.
Open your NinjaTrader folder under My Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders. Then attach to the email.
I will be looking out for your email.Chris L.NinjaTrader Customer Service
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Originally posted by NinjaTrader_ChrisL View PostHello joemiller,
I am sorry but I never received the files. Please try to send them manually.
Open your NinjaTrader folder under My Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders. Then attach to the email.
I will be looking out for your email.
Comment
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