AccountItemUpdateCallBack currency

[tolisss]

Hi

Looking at my traces I see entries like

2017-09-14 12:40:01:225 (My External) Cbi.Account.AccountItemUpdateCallback: account='Sim101' accountItem=GrossRealizedProfitLoss currency=UsDollar value=*****

my Sim101 account is set to EUR why it logs USD?

[NinjaTrader_PatrickH]

Hello tolisss,

Thank you for your post.

The information in the Trace files is used for support and development to help diagnose systems and this information is generally not useful for clients.

Are you seeing an issue with the display of your account values?

I look forward to your response.

[tolisss]

i have some issues with orders that cannot get filled and I think the trace is something clients must look constantly as its the only place where NT logs its action and that was the only line in my trace that looked strange.

the output message for my orders is a bit abstract

Strategy '1.XStrategy/116818068' submitted an order that generated the following error 'Unable to submit order'. Strategy has sent cancel requests, attempted to close the position and terminated itself.

[NinjaTrader_PatrickH]

Hello tolisss,

Thank you for your response.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please list 'ATTN: Patrick H' in the subject line and reference this thread in the body of the email.

I look forward to assisting you further.

[NinjaTrader_PatrickH]

Hello tolisss,

Thank you for your patience.

We did not receive your log and trace files on this matter.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[at]ninjatrader[dot]com so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Please list 'ATTN: Patrick H' in the subject line and reference this thread in the body of the email.

Thanks in advance; I look forward to resolving this item.

[tolisss]

thanks for the interest Patrick however I was investigating this in order to resolve other issues which I already resolved them. So there is no need at the moment to spent your and my time.