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Issue - Sim101 account risk template

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    Issue - Sim101 account risk template

    NT Team,

    Attempting to change the Sim101 Risk Template resulted in an unhandled exception error.
    Please find attached a screenshot of the Account window with newly selected Risk Template and resultant Error window.

    I was unable to recover from this error. Attempting to close the Account window resulted in the Error window flashing. Attempting to close the Error window (via X or OK) resulted in the Account window flashing (from memory). I closed NT8 via the Task Manager.

    Please investigate.

    Shannon
    Attached Files

    #2
    Hello Shansen,

    Thank you for writing in.

    Glad to assist. Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    We look forward to assisting further.
    Eric B.NinjaTrader Customer Service

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