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    #1

    Refund...

    I bout your product on 25 Sep 2017... and now I clearly see that the program is not suitable for my needs!

    Level 2 not working. Support doesn't help...
    Hotkeys can't be managed as I need it to bee.

    And many other problems.

    So please give me an instruction to refund Ninja Trader 8.
    Tags: None
    #2
    I can not identify any of your account information from your forum username.

    Please write an email to PlatformSupport[AT]NinjaTrader[DOT]com.

    In the Subject please include 'ATTN Patrick G'

    In the body please include a link to this forum thread and any relevant information including but not limited to:
    • summary of what you're experiencing
    • your license key
    • account number
    • email associated with the account

    DO NOT include any of this sensitive information here on the forums.

    Comment

      #3
      I think I haven't got account number - I just bout NT 8 thru PayPal. All other information I send to the PlatformSupport[AT]NinjaTrader[DOT]com

      Comment

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