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red or orange square on chart

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    red or orange square on chart

    Hello,

    Anyone had issues with a red or orange little square appearing on the chart?
    It does that from time to time, it flash a second and disappear. I though it could be the screen but it also doing that on my old pc with an old crt screen. I only saw the dot while using nt.

    Thank you
    Frank

    #2
    Hello frankduc,

    Thank you for your note.

    I am unaware of what would cause a red or orange square to start appearing on the chart.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    Please also consider sending in a screenshot attached to your email so that we may better understand what you've been seeing.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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