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Loss of connection charts stop moving.

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    Loss of connection charts stop moving.

    Over the past week, I have lost connection with continuum. I still have the green light lit up but the charts do not move. If I disconnect I am unable to reconnect to the Continuum unless I shut down NinjaTrader and the restart the platform then everything works for a day or so. I am using NT8 version 08.15.1. This just started a week ago or so. This is not good since I am trading wioth a live account.

    #2
    Hello FXMIKE,

    Thank you for your note.


    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      Chris,

      Today I was unable to reproduce the concern today as soon as I lose connection again I will submit my files.

      Comment

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