• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Loss of connection charts stop moving.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Loss of connection charts stop moving.

    Over the past week, I have lost connection with continuum. I still have the green light lit up but the charts do not move. If I disconnect I am unable to reconnect to the Continuum unless I shut down NinjaTrader and the restart the platform then everything works for a day or so. I am using NT8 version 08.15.1. This just started a week ago or so. This is not good since I am trading wioth a live account.

    #2
    Hello FXMIKE,

    Thank you for your note.


    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      Chris,

      Today I was unable to reproduce the concern today as soon as I lose connection again I will submit my files.

      Comment

      Latest Posts

      Collapse

      Topics Statistics Last Post
      Started by augustfay, Today, 10:46 AM
      1 response
      11 views
      0 likes
      Last Post NinjaTrader_Kate  
      Started by neilzep, Today, 11:16 AM
      3 responses
      16 views
      0 likes
      Last Post NinjaTrader_PaulH  
      Started by thebanik, Today, 10:18 AM
      1 response
      10 views
      0 likes
      Last Post NinjaTrader_ChristopherS  
      Started by Hyper, Yesterday, 09:45 AM
      11 responses
      56 views
      0 likes
      Last Post bltdavid  
      Started by TAJTrades, Today, 09:55 AM
      0 responses
      8 views
      0 likes
      Last Post TAJTrades  
      Working...
      X