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How to check NT errors on startup?

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    How to check NT errors on startup?

    Hi guys,

    Sometime my NT (8.0.15.1 64-bit) takes enormous time to load on the startup. Currently I can't understand the reason. Sometimes it takes up to 8-10 minutes to load all the charts, sometimes it just get stuck with error message. Is it possible to check any logs/other sources somehow to see what causes troubles?

    Thanks!

    #2
    Hello cabum,

    Thank you for your note.


    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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