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Error when sending email to support via Ninjatrader

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    Error when sending email to support via Ninjatrader

    Hello Support

    When I try to send email request via Ninjatrader I get the following error:

    "There was an error sending a mail message: Failure sending mail. Unable to connect to the remote server No connection could be made because the target machine actively refused it 64.57.210.216:587"

    I also get the popup that says "email sent successfully" but also with the following error in the log:

    "There was an error sending a mail message: Error in processing. The server response was: Error while writing spool file"

    I have switched Windows 10 Firewall off. I'm running NT 8.0.15.1 64-bit

    #2
    Email with Log and Trace files sent to <[email protected]>

    Comment


      #3
      Hello TraderYoda,
      Thanks for your post.

      Were you previously able to send an email in this way?

      How are your email settings configured? Can you please take a screenshot?
      JoshNinjaTrader Customer Service

      Comment


        #4
        Hi Josh

        I recently installed Windows 10 and thus a new version of Ninjatrader 8. Can you point me in the direction of where to check my email settings in Ninjatrader?

        Comment


          #5
          You can access share services in NinjaTrader 8 by going to the Control Center>>Tools>>Options>>General>>Share Services. Here is the relevant Help Guide page:

          https://ninjatrader.com/support/help...gShareServices

          Popular email setups are covered in this forum post:

          https://ninjatrader.com/support/foru...ad.php?t=45339
          JoshNinjaTrader Customer Service

          Comment


            #6
            Thanks Josh

            Comment

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