Ninja Trader doesn't start

[rodrigz]

Hi everyone, my ninja trader simply doesn't start, i tried install both versions, but nothing change..
I open the .exe, and nothing happens, i tried uninstall, restart, i dont know what happened.. (i never used the program).
Can anybody help me?
I use windows 10 64bit.
Thanks

[NinjaTrader_CodyD]

Hello Rodrigz,

Thanks for writing in.

If you are unable to open either version of the NinjaTrader platform, it may be due to the version of the .NET Framework installed in your Windows operating system. This item is the basis on which NinjaTrader is built and required for it to run properly.

To reinstall .NET

• Go to the Uninstall a Program section of the Windows Control Panel
• At the top left select Turn Windows features on or off
• Clear the check box for Microsoft .NET Framework 3.5 and select OK.
• After Windows disables the feature you will need to go back and re-enable Microsoft .NET Framework 3.5.1

After the install please check for updates to the .Net Framework with the Windows Update function

• Note: Do not reboot your PC in between these steps as this can potentially create more issues that we are unfortunately not qualified to assist with.

If issues persist, please provide your log and trace files to our support team at platform support [at] ninjatrader dot com with the steps below.

• Go to the Control Center-> Help-> Email Support
• Ensure 'Log and Trace Files' is checked.
• Please reference this thread by including a copy of the URL in the message body.

I look forward to your update.

[rodrigz]

My .Net Framework is 4.0 and my windows is updated, but i cant open the ninja to follow these last steps.

[NinjaTrader_CodyD]

Hello Rodrigz,

Thank you for your update. I apologize for not previously considering the platform errors in regards to my request.

Please instead manually send in your log and trace files to our support team at platform support [at] ninjatrader dot com with the steps below.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.