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Startup faiure with "Unable to locate or copy commission template." error

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    Startup faiure with "Unable to locate or copy commission template." error

    After updating from 8.0.15.1 to 8.0.16.1, NinjaTrader 8(64-bit) fails on startup with the above error after successful completion of the license check. Please help.

    Thanks,
    John

    #2
    Hello dr1648,

    Thank you for your note.


    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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