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Playback not working

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    Playback not working

    Hi,

    Something has happened to my playback. It used to work but now the Playback window is completely greyed out (with radio button on Historical) and The play button can't be pushed. I tried restarting my computer but that hasn't helped. Any way we can troubleshoot or reset this?

    Thanks!

    Enzo

    #2

    Hello enzo_,


    Thank you for your post.


    Could you please send the log and trace from your platform to look further into this inquiry.


    To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.


    We look forward to assisting you further.
    Shawn B.NinjaTrader Customer Service

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