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ninjatrader 8 desconexiones continuas

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    ninjatrader 8 desconexiones continuas

    - Ninjatrader 8 no funciona correctamente, sufro desconexiones continuas de la plataforma (las cuales por casualidad se producen más habitualmente en medio de operaciones abiertas).

    - He consultado con la plataforma y me indican q puede ser del router (falso) y del antivirus / firewall (falso), los he revisado y está todo correcto

    - HASTA HACE un mes no he tenido ningún problema, pero ahora es un continuo desasosiego / estrés (entrando y saliendo de la plataforma con operaciones scalping abiertas). ASÍ NO SE PUEDE OPERAR

    - Los recursos del ordenador son suficientes utiliza de media +-35% CPU (i7)+- 35% memoria RAM 16 GB

    - Tengo indicadores comprados a propósito para la plataforma NINJATRADER 8 que ahora resulta que no me sirven para nada, las desconexiones continuas no me permiten operar.

    - No se me ofrece solución adecuada y dejo constancia en el foro para ver si alguien de NINJA 8 lo puede revisar/solucionar o se trata de un problema de la plataforma sin ningún tipo de solución.

    Si se soluciona tambien dejaré constancia en el foro, mientras tanto....aviso para el resto de los usuarios.
    Last edited by ilai74; 11-29-2017, 12:04 PM.

    #2
    Hello ilai74, thank you for posting to the support forum!

    It's good to note that the NinjaTrader platforms have no control over the connections; the disconnections you see are reported by the connection adapter API. In addition, we don't have any reports of this exact item occurring with other clients, and also, I'm able to connect to the NinjaTrader Continuum/CQG/Continuum connection on my end without experiencing any disconnections, so the items you report are specific to you. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

    Common reasons that contribute to connection stability are:
    • ISP issues
    • Hardware firewall changing IP addresses frequently
    • Dynamic IP addresses changing frequently intraday. Usually, this happens once a week but you may want to check with your ISP. If they do change daily, requesting a static IP address may help.


    To troubleshoot this, I recommend the following steps:
    • Restart your PC and modem and (if applicable) router, then test to see if you experience the same.
    • If you are not already and the option is available to you, I highly recommend connecting to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
    • Ensure exceptions have been added to any firewall/antivirus/backup programs for the (My) Documents/NinjaTrader 8 folder.
    • (For the NinjaTrader Continuum/Continuum/CQG connection) If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection to IP address: 208.48.16.200, 208.48.16.140, 208.48.16.130, and 208.48.16.131. An issue of connectivity may exist on their end.
    • If your ISP is unable to resolve the issue from there, consider looking into a Virtual Private Server (VPS) to run NinjaTrader on. This will provide a strong and uninterrupted connection to the appropriate data servers.


    If you would like us to delve into this further, you may reply to the support email for further assistance (possibly requesting an escalation which will come to me). Or sending a new request. If you're sending a new request, I would like to review the diagnostic files.

    You may write into platform support by navigating to the Control Center-> Help-> Mail to Platform Support.

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    In the body, please reference my name, "ATTN Riley" and provide this forum link: "https://ninjatraderplatform.helpspot.com/admin.php?pg=request&reqid=1807013"

    I look forward to being of further assistance if you continue to experience difficulties.
    Riley S.NinjaTrader Customer Service

    Comment


      #3
      Como bien comentaba dejaré constancia en foro del problema/solución:
      Revisando posibles causas del problema de desconexión comentado he llegado a la siguiente conclusión:
      - No se trata de problema de ip (por si acaso he habilitado las direcciones ip de ninjatrader para que no las revise ni el antivirus ni el cortafuegos, así como todo lo relacionado con el programa)
      - La conexión de internet va perfectamente.
      - Recursos de ordenador suficientes.
      - El motivo de las desconexiones creo que es el maravilloso WINDOWS - por algún motivo cuelga algún gráfico principalmente el de 1 min. mientras siguen funcionando perfectamente otros, como el de 15 min. (administrador de tareas indica que dicho gráfico no responde pero sigue cargando datos y funcionando en otros gráficos).

      Hay que reconocer cuando uno se equivoca, y este es el caso.
      Es un total incordio/estres las desconexiones que tengo, pero tambien he de reconocer que últimamente no se producen tantas veces, con lo que pueden considerarse normales (creo que las modificaciones en el antivirus/firewall windows ha ayudado y bastante).
      Tendré que sobrevivir con dicho problema.

      Agradecer a ninjatrader support la paciencia y profesionalidad con la que me atendieron y las posibles soluciones que me facilitaron/enseñaron.

      Comment

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