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Charts routinely delayed/falling behind

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    Charts routinely delayed/falling behind

    Hi,

    With the recent increase in volume, my charts have started to routinely get stuck in the past and not get caught up. I've included a pic that shows the chart printing prior to 10am even though the actual time is 20+ minutes later.

    Can you please advise on how to troubleshoot this matter.
    Thank you,
    biegea

    #2
    This is typically a symptom which occurs due to a combination of factors:
    • PC performance
    • Workspace complexity
    • Market volatility
    Due to the complex nature of the root causes of this symptom, it would be better for you to write into PlatformSupport[AT]NinjaTrader[DOT]com so we can provide a customized solution. If you choose to write in, make sure to include a link to this forum post and '1996923 ATTN Patrick G' in the message.

    What version of NinjaTrader 8 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 8.0.X.X)

    Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

    Does this issue persist in safe mode? To enable safe mode, please use the following steps:
    • Ensure NinjaTrader is shut down
    • Hold the CONTROL key and double click the NinjaTrader icon.
    • Keep the CONTROL key held down until you see the Control Center.
    • You can verify you are in safe mode by going to Help -> About.
    Once NinjaTrader has started on just the control center, please connect to a data feed then open a new chart with no custom bar types/indicators/templates and test for issues.

    If there are no issues on this new workspace, please try opening the previous workspace by going to the Control Center > Workspaces > Choose your workspace.

    If there are no issues, restart NinjaTrader normally and test for issues.

    If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns.

    Please let me know the results of this test.

    Patrick G.NinjaTrader Customer Service

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