Yesterday my Profit Target and Stop limit would show up as "working" and both submitted immediately after entering a position automatically. Then would close on their own like they are supposed to and cancel out the other. Now today when it auto enters an order from the strategies page it only shows the Profit Target not the Stop Limit on the order page and says "initializing" not "working" like before and when the price goes above the profit target it doesn't auto sell. I have not changed any settings from yesterday
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CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.
It will be difficult to troubleshoot this without the information in your log and trace files. Please send me your log and trace files so that I may look into what occurred.- You can do this by going to the Control Center-> Help-> Email Support
- Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
- Please reference the following ticket number in the body of the email: 1999332 ATTN PatrickG
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