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Cannot connect to Historical Data Server

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    Cannot connect to Historical Data Server

    What's going on here?? Can't see/use any historical data right now. Anyone else having this problem?
    11/3/2018 9:30 Connection Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-002.ninjatrader.com
    Last edited by Boonfly8; 11-03-2018, 08:37 AM.

    #2
    now it says connect lost to NinjaTrader Information Server: is-us-nt-001.ninjatrader.com

    Comment


      #3
      Hello Boonfly8,

      Thank you for your note.

      Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.
      • Open your NinjaTrader folder under Documents.
      • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
      • Send the 2 compressed folders as attachments to this email.
      • Once complete, you can delete these compressed folders.

      I look forward to your reply.
      Chris Sch.NinjaTrader Customer Service

      Comment

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