11/3/2018 9:30 | Connection | Connection lost to the NinjaTrader Historical Data Server: hds-us-nt-002.ninjatrader.com |
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Cannot connect to Historical Data Server
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Cannot connect to Historical Data Server
What's going on here?? Can't see/use any historical data right now. Anyone else having this problem?
Last edited by Boonfly8; 11-03-2018, 08:37 AM.Tags: None
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Hello Boonfly8,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
I look forward to your reply.
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