• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Real-time quotes and trading disabled?

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    Real-time quotes and trading disabled?

    Hi,

    I have signed up for a new demo account with Ninjatrader and was provided with CQG account data. However, when I connect to this account I am getting "failed to resolve instrument for market data" error in the log and charts are not updating. This wasn't happening a couple of months ago. How do I resolve this?
    Last edited by @tmc_; 11-05-2018, 02:30 AM.

    #2
    Hello @tmc_,

    Thank you for your post.

    Glad to assist. There have been some changes regarding data enabled via the CQG demos. What instrument (and expiry if applicable) have you selected? For example, ES 12-18, CL, FDAX, etc.

    We look forward to assisting further.
    Eric B.NinjaTrader Customer Service

    Comment


      #3
      The only instrument I am interested in and is giving me the error is FDAX 12-18. Is this disabled by the broker?

      Comment


        #4
        Thank you for your reply.

        This is due to a change with the demos — as of 8.17.18, demos are not enabled with EUREX, ASX, or ICE real-time data.
        Our apologies for any inconvenience. Unfortunately there is not another demo available that would offer Eurex data, a subscription via a data provider will be needed. The below link will show all the NinjaTrader-supported data feeds and the market they support.

        See "Understanding the Data Supplied by your Connectivity Provider"


        https://ninjatrader.com/support/help...y_provider.htm

        Let us know if we may assist further.
        Eric B.NinjaTrader Customer Service

        Comment

        Latest Posts

        Collapse

        Topics Statistics Last Post
        Started by ketotop7, Today, 03:58 AM
        0 responses
        2 views
        0 likes
        Last Post ketotop7  
        Started by Radiant0, Today, 03:55 AM
        0 responses
        1 view
        0 likes
        Last Post Radiant0  
        Started by pstrusi, Today, 02:21 AM
        0 responses
        4 views
        0 likes
        Last Post pstrusi
        by pstrusi
         
        Started by indy73, Yesterday, 10:52 PM
        1 response
        8 views
        0 likes
        Last Post NinjaTrader_EricB  
        Started by priceisking, 05-13-2019, 08:30 AM
        6 responses
        38 views
        0 likes
        Last Post Harry
        by Harry
         
        Working...
        X